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UK businesses losing over $49 million a week as employees waste time hunting for mobile phone reception in the workplace to take business calls.

9th February 2015

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Cambridge, UK – February 9th 2015 – Research released today by the leading small cell solution specialist,ip.access, shows that UK businesses are losing $49 (£32.75) million a week, with 43 per cent of employees spending an hour or more searching for reliable mobile phone signals to make work-related calls*.

UK office workers are collectively spending 2.53 million hours a week searching for better mobile coverage**, which comes from61 per cent of company employees claiming to have poor or variable mobile reception at their place of work. Even 50 per cent of telecoms professionals responded that the mobile signal in their offices was inadequate.

The research, which surveyed 2,000 UK office workers at junior and senior levels from varying company sizes also revealed that 62 per cent of employees in the finance sector were suffering from poor or variable mobile phone reception and 59 per cent of government or public service professionals face the same problem.

“There is a fundamental issue here for businesses and mobile operators,” said Gavin Ray, SVP Products & Marketing at ip.access. “It is pretty amazing that in an age where we have fridges that can tell you you’re out of milk; we are still faced with the age-old problem of patchy indoor mobile signal.  Looking at these numbers it’s clearly the new time-thief for business.

“While companies across the UK are employing the latest technology to streamline processes and boost revenue, a reliable mobile signal has become a basic necessity, and the lack of one is having a detrimental effect on the productivity and flexibility of companies’ workforces. This surely feeds into missed revenue and growth opportunities.

“Operators should be addressing the issue with a proportionate degree of urgency, and look to technology, such as small cells, to improve the coverage for businesses and their employees who are wasting precious time pursuing mobile signal,” said Ray.  

The research data also showed that 42% of enterprise users are not aware that there are technologies available that can cure the plight of poor mobile phone signal in their place of work, with only 15 per cent having heard of small cells as a viable solution.

The research implied that mid-sized companies, of 500 people, are losing $4,222.29 (£2,800) a week from employees spending an hour or more hunting for a mobile signal***; a figure that for the first time shows the economic value of solving this problem and a positive reason for operators to build and develop new solutions to return this valuable time to the people they serve.


Notes to the Editor:

References

* This is based on the predicted number of office workers in the UK (7,699,000) and then the percentage of those who spend more than an hour a week searching for signal (43.35%), which equates to 3,337,517. A total of 75.93% of those surveyed said that they use their mobiles at work, so 75.93% of the workforce who spend more than an hour a week searching for signal results is 2,534,176. The average wage of a worker in the UK is $19.48/hour, so multiply this by 2,534,176 equates to: $49,365,748.48

** The 2.53 million hours figure is simply calculated because of the number of workers that spend an hour or more a week searching for signal at work.

*** This figure is calculated by taking an average mid-sized company of 500 people and then remembering that 43.35% of employees spend more than an hour a week searching for signal, which leaves 216.75 employees searching for signal and then multiplying this number by the average hourly wage $19.48/hour), resulting in: $4,222.29/week

(The research was conducted by OnePoll on behalf of ip.access)

Archive Press Releases

2018

2017

20th November 2017
ip.access deploys PRESENCE™ solution with O2 UK for cellular micro-proximity customer analytics

31st July 2017
ip.access passes two million shipments of residential 3G small cells

14th July 2017
ip.access and Quortus enable Pentonet’s revolutionary subscription service

11th July 2017
ip.access re-affirms commitment to quality

31st May 2017
ip.access wins best business case at Small Cell Forum Awards

18th May 2017
ip.access advocates infrastructure and spectrum sharing at Small Cells World Summit

17th May 2017
Viper2020 Cloud Managed Small Cell platform - Support for 5G Services, First Responders and Neutral Host Networks with Presence™

13th April 2017
ip.access and AeroMobile celebrate in-flight mobile phone connectivity milestone

2nd March 2017
ip.access launches flexible radio platform as carrier-proven alternative to SDR

22nd February 2017
ip.access to develop next generation IoT small cells on the path to 5G in collaboration with Intel

21st February 2017
Multi-carrier small cells slash deployment costs of in-building coverage by 80%

17th February 2017
ip.access increases support for Neutral Host Multi-Operator deployments with a range of new access points

7th February 2017
New Market Opportunities with Intelligent Access and IoT for the New Communications Era

31st January 2017
ip.access enhances T-Mobile’s retail-based customer analytics with PRESENCE™

25th January 2017
ip.access enters into strategic partnership with Inovvo to enhance Presence offering

2016

2015

2014

2013

2012

2011

2010

2009

2008

2007

29th November 2007
ip.access femtocell scores victory at World Communication Awards

17th October 2007
ip.access celebrates success at Leading Lights awards

9th October 2007
ip.access seeks quadruple glory

1st October 2007
ip.access takes its place in the Top 100 UK Technology Companies

18th September 2007
ip.access and Orascom aim to improve mobile access for 56 million people

6th July 2007
ip.access joins board of the femto forum - a new body to promote femtocell standardisation and deployment

2nd July 2007
ip.access participates in SoftBank femtocell proof of concept

20th June 2007
3G Home Femtocells Will Deliver Better Value For Mobile Data Users and Drive Fixed Mobile Substitution Predicts Leading Developer ip.access

18th June 2007
ip.access CTO Nick Johnson To Address CommunicAsia 2007 Summit on "Femtocells for Pure Cellular Fixed Mobile Convergence"

29th March 2007
ADC Partners with ip.access To Deliver a GSM/EDGE Portfolio that Extends to Rural Communities and Other Hard to Reach Areas

29th March 2007
ip.access and Tatara Systems Focus on SIP/IMS Femtocell Architecture Development

14th February 2007
Sonus Networks And ip.access Partner To Drive Fixed/Mobile Convergence Forward

14th February 2007
ip.access’ Oyster 3G is 2007’s best radio access product

13th February 2007
ip.access delivers pearl with Oyster 3G™ launch

12th February 2007
ip.access and Thomson Collaborate to Deliver Integrated 3G Femtocell Gateway Platform

12th February 2007
ip.access announces successful further funding round

6th February 2007
ip.access establishes a key partnership with Alcatel-Lucent GSM Product Line

17th January 2007
ip.access shortlisted for Global Mobile Award alongside Nokia and Cisco

2006

20th December 2006
NexWave Technologies and ip.access team up to distribute picocell technologies throughout Asia Pacific

7th December 2006
ip.access GSM picocells deployed by new UK spectrum licensee FMS

11th October 2006
T-Mobile strengthens its GSM network in Europe with ip.access picocells

25th September 2006
ip.access selects picoChip technology for 3G femtocell development

5th September 2006
ip.access launches femto3G™ to revolutionise 3G services in the home

14th June 2006
ip.access and HECL to cover India with nanoBTS picocells

13th June 2006
TeleWare plc selects ip.access as picocell supplier for Private Mobile Networks

13th June 2006
ip.access strengthens Asia-Pacific presence with strategic appointment

12th June 2006
ip.access and iDirect collaborate to offer remote GSM picocell solution with satellite backhaul

9th May 2006
ip.access named in prestigious 2006 Red Herring 100 Europe list

3rd May 2006
Picocell market set for growth as Ofcom creates new low power GSM operators in the UK

13th March 2006
ip.access secures £8.5 million funding to accelerate growth in cost-effective cellular infrastructure for homes and businesses

14th February 2006
ip.access and in&phone enable enterprise fixed-mobile convergence in Switzerland

13th February 2006
ip.access and BelAir Networks Unlock Revenue Opportunities for Mobile Network Operators with First Wireless Mesh Cellular Picocell

10th February 2006
ip.access and NTL work together to explore Low Power GSM solutions

6th February 2006
ip.access' new EDGE/AMR picocell increases voice and data capacity

23rd January 2006
ip.access aircraft module shortlisted for 2006 GSM Association Awards

2005

2004

2003

2002

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About ip.access

ip.access develops 2G, 3G, 4G and 5G carrier grade small cell radio solutions.

The company has two primary lines of business; commercial communications networks deployed with service providers, and private networks deployed with system integrators for critical infrastructures, security and surveillance.

Headquartered in the United Kingdom, ip.access has deployed more than two million 2G, 3G and 4G small cells, across hundreds of commercial and private networks worldwide.

Media contacts

Samantha Browning / Rachel Nulty
Wildfire
ip.access@wildfirepr.com
+44 (0)20 8408 8000

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