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Customer Project Coordinator - India

Job Title: Customer Project Coordinator      
Reporting To: Customer Project Manager India
Locations: India, Various Locations - Ahmedabad / Indore / Chandigarh / Jaipur / Mumbai
 
Job Précis:
 
The specific resource will be placed inside the customer premises in one of the following locations: Ahmedabad, Jaipur, Chandigarh, Indore or Mumbai and will act as the main local circle project coordinator managing the Small Cell roll-out plan for the specific circle.
The key responsibilities of the role are to influence the customer's decision-making on promoting the ip.access 3G/4G Small Cells to address customer complaints while coordinating and managing the subcontractor responsible for the deployment and acceptance of the Small Cells.
The post holder will be the key interface between ip.access, the customer's network quality team and ip.access subcontractors. The resource will be reporting to the ip.access main customer Project Manager based in India.
 
Accountabilities:
 
•      Responsible to ensure successful delivery of ip.access 3G/4G multi-RAT Small Cell project implementation, Small Cells roll outs and support services
•      Securing and managing a good working relationship between ip.access, local subcontractors and the customer
•      Provide expert customer advice on deploying Small Cells to address coverage/capacity issues and influence the customer while promoting the ip.access Small Cell products to resolve all coverage/capacity customer complaints
•      Manage the local subcontractor to deploy ip.access Small Cells as per the agreed plan, time and budget
•      Co-ordinate the successful resolution of all issues keeping all parties advised of progress
•      Responsible for building a strong customer focus and providing an effective communication channel with the end customers and ip.access (India and UK).
•      Coordinate with the India based overall customer Project Manager
 
Role Requirements:
 
•      Excellent knowledge of at WCDMA/LTE systems including their interfaces, management systems and performance management tools
•      Good working knowledge of IP networking
•      Demonstrable experience of managing complex projects, customer relationships and maximising business opportunities
•      Experience in radio network design, indoor Small Cell deployment/configuration and site performance optimization is considered a great asset
•      Must be a self-starter and capable of working on their own with limited supervision
•      Excellent written and verbal communications skills and must be fluent in English
•      Represent ip.access professional services in front of the customer
•      Possess a flexible approach to situations and new challenges
•      Willing to demonstrate decisiveness and appropriate judgment, escalating issues as appropriate
•      Must be willing and able to travel at short notice
•      Degree or higher qualification in a relevant engineering or science subject.
•      Registered office: ip.access Building 2020, Cambourne Business Park, Cambridge, CB23 6DW Registered number 3400157
•      Excellent knowledge of project planning processes and tools
•      Proficient is the use of Microsoft office package
 
Competencies:
 
Business Awareness:
Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organisation.  
 
Communication:
Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues.  Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.
Able to convert information to the level required for the target audience
 
Teamwork:
Is comfortable working within a global environment and is able to effectively communicate across different time zones and with different nationalities.  Has experience of working within a matrix environment and contributes positively and effectively to team goals.  Encourages collaborative team spirit and maintains team harmony even when under pressure. Able to mentor and support team members in areas of own expertise.
 
Personal Accountability:
Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease.
Demonstrates self-drive, focus and a determination to succeed.  Applies initiative when required and takes ownership for achievement of own activities.
Values the contributions of others and is able to accept and apply constructive criticism

Customer Project Coordinator - India (Posted: 18th September 2018)
Full job description Apply   

Physical Layer Software Engineer

Job Title: Physical Layer Software Engineer      
Reporting To: Development Manager
Location: Pune India
 
Job Précis:
Physical engineer is responsible for the overall design, development and maintenance of the Physical software for a range of small cell products covering LTE (DSP).
Accountabilities:
•      Design, develop and maintain various applications and device drivers on embedded Linux.
•      Design, develop and maintain various automated test applications on Linux.
•      Perform unit and module level integration testing.
•      Review requirements and produce design documentation.
•      Work as a member of a scrum team using Agile practices.
•      Provide support to other engineers, especially in own areas of expertise.
•      As required, provide technical input into meetings with customers, partners and suppliers.
 
Role Requirements:
 
Essential Skills
•      Good knowledge of LTE physical layer and 3gpp phy specs
•      Knowledge of LTE Layer 2 (MAC-RLC) would be beneficial
•      Degree in relevant subject, Electronics Engineering or similar.
•      Expert knowledge of C
•      Proficient in the use of Python, shell scripting (Bash).
•      Excellent knowledge in the programming of embedded real-time systems, particularly on DSP.
•      Development using embedded Linux, GNU tool chain, debugging tools.
•      Good understanding of micro-processor digital hardware (memory architectures, cache, interrupt systems, peripheral interfacing).
 
Desirable Skills:
•      Good understanding of RF test equipment, RF calibration procedures etc.
•      Knowledge of build systems, especially Make and/or SCons.
•      Experience of developing host based test harnesses.
•      Experience in writing device-drivers / control logic for RF products (e.g. AGC, Frequency Compensation, SPI /I2C embedded SW).
•      Socket programming and standard protocols TCP/IP, UDP, DHCP etc.
 
This role may require occasional travel to other ip.access office locations or customer locations.
 
Competencies:
 
Business Awareness:
Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organisation.  
 
Communication:
Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues.  Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.
Able to convert information to the level required for the target audience
 
Teamwork:
Is comfortable working within a global environment and is able to effectively communicate across different time zones and with different nationalities.  Has experience of working within a matrix environment and contributes positively and effectively to team goals.  Encourages collaborative team spirit and maintains team harmony even when under pressure. Able to mentor and support team members in areas of own expertise.
 
Personal Accountability:
Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease.
Demonstrates self-drive, focus and a determination to succeed.  Applies initiative when required and takes ownership for achievement of own activities.
Values the contributions of others and is able to accept and apply constructive criticism.

Physical Layer Software Engineer (Posted: 24th September 2018)
Full job description Apply   

Professional Services Support Engineer

Job Title: Professional Services Support Engineer      
Functional Area: Professional Services      Location: Pune, India
 
Job Precis:
Provide technical support to the Level 1 field deployment teams responsible for the roll out of ip.access 3G/4G Small Cells in India. This is a key role for the successful and smooth delivery of the ip.access Small Cell service to a major Mobile Network Operator in India.
 
Accountabilities
•      Provide remote technical support to the L1 field deployment teams used across India, responsible for rolling out a highly significant 3G/4G Small Cell service from ip.access
•      Provisioning, Configuration and Troubleshooting of 3G/4G Small Cells and corresponding RAN and IT infrastructure
•      Frequent reporting and following up on open issues along with engagement and collaboration with various teams across the business to resolve field issues
•      Support a rolling shift/roster to enable daily, 7 days per week, morning till evening continuous support to the L1 field deployment teams
 
Role Requirements
•      Good knowledge of Mobile Telecommunication systems (2G/ 3G/ LTE)
•      Experience of hands-on IP networking and configuration is desirable
•      Familiarity with Linux / Unix support and system / network administration and maintenance
•      Lab testing experience desirable
•      Background of working in Mobile Telecoms either in a carrier / operator, equipment vendor or systems integrator is considered an asset
•      Experience of RF network planning/indoor optimisation is considered highly valuable
•      Experience of core networks, MSC, SGSN/GGSN, EPC is considered highly valuable
•      Experience of on-site installation, integration, configuration and testing
•      Strong customer focus
•      Strong problem solving skills - analysis / troubleshooting
•      Very good written and verbal English language communications skills
•      Possess a flexible approach to situations and new challenges
•      Willing to demonstrate appropriate judgment, escalating issues as appropriate
•      Ability to develop working relationships with Customer Services, System Test, Development and Customers
•      Degree or higher qualification in a relevant engineering or science subject preferred
 
Competencies
 
Business Awareness:
Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organisation.  Understands the impact of their role within the wider context of ip.access strategic goals and objectives.
 
Communication:
Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues.  Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.
 
Teamwork:
Is comfortable working within a matrix environment and contributes positively and effectively to team goals.  Encourages collaborative team spirit and maintains team harmony even when under pressure.
 
Personal Accountability:
Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease.
Demonstrates self-drive, focus and a determination to succeed.  Applies initiative when required and takes ownership for achievement of own activities.
 
High Standards & Integrity:
Sets and maintains high standards of delivery and performance for self, Department and the organisation. Demonstrates a strong attention to detail, combined with a thorough, and methodical approach.

Professional Services Support Engineer (Posted: 4th January 2019)
Full job description Apply   

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