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Head of Customer Solutions - Europe

Job Role: Regional head of Customer Solutions      
Reporting To: Head of Global Technical Sales and Solutions
Functional Area:    Technical Sales, support and service      
Location:        UK Home based
 
Job Précis:
To provide regional technical leadership in all aspects affecting a customer lifecycle including pre/post-sales support and delivery.  
 
Accountabilities:
 
•      Provide pre-sales Technical support to potential and existing customers.
•      Line management of regional project team members.
•      Accountability for all aspects of customer delivery within their assigned region.
•      Build relationships with key technical personnel from partner and customer organisations
•      Provide technical consultancy on the design and implementation of the ip.access product range to potential, new and existing customers.
•      Provide Project leadership within the assigned region for customer trials from initial sales contact through to final acceptance and ultimately mass deployment.
•      Ensure smooth handover of implemented customers to the daily operators of the business.
•      Provide adhoc support for other regions as required.
•      Perform initial technical evaluation of new and existing partners / distributors to ensure that they can represent ip.access in a manner expected.
•      Collate, check and present formal RFP/RFI responses internally and externally
•      Participate in the internal and external specification of new product offerings.
•      Promote the ip.access Support services (base SLA's and training)
 
Role Requirements:
 
•      Degree or similar demonstrable experience in Electronics / telecommunications
•      Experience in a Technical Sales role for a GSM / UMTS /LTE network operator or telecom equipment supplier
•      Experience in project management and delivery
•      Management of regional delivery teams
•      Strong customer focus
•      Good experience of RFP/RFI process
•      Strong GSM, UMTS, 4G and IP Networking knowledge
•      Knowledge of the design & development product life cycle
•      Good written and spoken skills, flexible working approach, self-starter.
•      Excellent presentation skills
 
Competencies:
 
Business Awareness:
Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organisation and the wider market.  Understands the impact of their role within the wider context of ip.access strategic goals and objectives.
Able to take a pragmatic approach to solutions delivery in the context of customer needs.
 
Communication:
Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues.  Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams. Able to convert information to the level required for the target audience
 
Teamwork:
Is comfortable working within a global environment and is able to effectively communicate and manage individuals across different time zones and with different nationalities.  Has experience of working within a matrix environment and contributes positively and effectively to lead the team to achieve its business goals.  Encourages collaborative team spirit and maintains team harmony even when under pressure. Able to mentor and support team members in areas of own expertise.
 
Personal Accountability:
Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease. Demonstrates self-drive, focus and a determination to succeed.  Applies initiative when required and takes ownership for achievement of own activities and that of their team. Values the contributions of others and is able to accept and apply constructive criticism
 
Flexibility:
Extensive international travel, Working within and motivating a highly skilled team whilst maintaining their respect, Willingness to get up and do something, day or night / there and then, to fix a problem and then if needed jump on a flight, Motivating the customer to move forward and take on new products and technologies
 
 
 

Head of Customer Solutions - Europe (Posted: 6th July 2017)
Full job description Apply

India

Senior Software Engineer - Virtualization

Job Title: Sr. Software Engineer      
Reporting To: Technical Manager
Team: GW/NOS Team      
Location: Pune, India
 
Job Description:
 
ip.access solves in-building access problems for mobile operators, opening up new revenue streams while defending existing business. ip.access helps operators to increase capacity & coverage, improve quality of experience, drive down costs and offer new converged services. nanoGSM® is a proven, end-to-end solution carrying billions of minutes of traffic every year, all over the world. Our BSC's are now live in over 60 GSM networks across the globe, with over 28,000 nanoBTS™'s deployed.
Our 3G and 4G products are also deployed across the globe and a proven highly available end-to-end solution, which is offering excellent services to our cutomers.
 
Working as part of the  engineering team, this role is responsible for the evolution and maintenance of the platform aspect of our products. Whilst involvement with all aspects of the development and maintenance is anticipated, the role requires specific expertise in the area of the virtualization based on linux, with carrier grade HW. Knowledge of telecom systems (LTE, UMTS etc) or OAM systems (TR069, TR196 etc) will be an added advantage.
 
Accountabilities:
 
•      Design, implementation and testing of virtualized platform software.
•      Provision of support to other functional areas as part of the maintenance and testing phases.
•      Provision of technical input into meetings.
•      Improve the stability, reliability and performance of the software.
•      Produce/review technical specifications and design documents.
•      Create test plans and contribute in enhancing test framework.
•      Perform developer test and integration.
 
Role Requirements:
•      Experience level : 6 to 9Years
•      Should be able to understand (and provide inputs for) virtualized architecture for telecom products
•      Should have thorough knowledge of Virtualization tools such as KVM, QEMU, OpenStack, oVirt etc
•      Should be aware of containerization technologies such as Docker, Kubernetes, OpenVZ etc
•      Should be aware of security challenges for Virtualized platforms
•      Good software development skills using C++ and/or Java
•      Experience of developing UNIX/Linux applications.
•      Good software engineering practices and experience of using tools for source code control, object-oriented design and testing, profiling and static analysis.
•      Strong Networking and Linux (Preferably Ubuntu/WindRiver Flavors) concepts
•      Should have working knowledge of scripting languages such as  Perl, Python etc.
•      Should know how to makefiles, cmake, ip networking, tcpdump, wireshark, traceroute, Awk, sed, grep: Should know how to use them in reading log files, checking cards, upload files etc.,
•      Experience of any of the following would also be an advantage: MySQL, MariaDB,  Security and Authentication, IP Networks and Protocols.
•      Should work on SVN, Wireshark, Jenkins, Linux Packaging.
 
Good to Know: 2G/3G/4G access or network side protocols and knowledge of telecom networks.
 
Competencies:
 
Business Awareness:
Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organisation.  
 
 
Communication:
Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues.  Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.
Able to convert information to the level required for the target audience.
 
Teamwork:
Is comfortable working within a global environment and is able to effectively communicate across different time zones and with different nationalities.  Has experience of working within a matrix environment and contributes positively and effectively to team goals.  Encourages collaborative team spirit and maintains team harmony even when under pressure. Able to mentor and support team members in areas of own expertise.
 
Personal Accountability:
Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease.
Demonstrates self-drive, focus and a determination to succeed.  Applies initiative when required and takes ownership for achievement of own activities.
Values the contributions of others and is able to accept and apply constructive criticism.
 
High Standards & Integrity:
Sets and maintains high standards of delivery and performance for self, Department and the organisation. Demonstrates a strong attention to detail, combined with a thorough, and methodical approach.
 

Senior Software Engineer - Virtualization (Posted: 28th November 2016)
Full job description Apply

Software Engineer - JAVA

Job Title: Software Engineer      
Reporting To: Technical Manager
Team: NOS Development Team      
Location: Pune, India
 
Job Précis:
 
This role is responsible for the design, implementation, and maintenance of Client-Server based configuration and monitoring systems for our Pico and Femtocell based cellular products. The role also includes integration, developing unit tests and assisting in the development of the NOS architecture, contribution in design, code review activities.
 
Accountabilities:
 
•      Responsible for the full life cycle of various Linux based Server and Client components
•      Design, develop and maintain application software and unit tests for the NOS system
•      Produce and review technical specifications and design documentation
•      Perform developer and integration testing
•      Prepare estimates and provide input to the release planning process.
•      Provision of support to other functional areas as part of the maintenance and testing phases
 
Role Requirements:
 
•      Excellent OO Java software development skills including the ability to select and apply well-known OO design patterns
•      Experienced in developing Java based GUIs
•      Experience of developing distributed database systems
•      Experience of developing UNIX/Linux applications
•      Demonstrable skills in Object-orientated design (including patterns), preferably using UML
•      Experience of Glassfish, Spring, Hibernate, Maria DB & Junit
•      Knowledge and experience of agile software engineering practices including Extreme Programming
•      Experience of using tools for build, source code control, object-oriented design, testing, profiling, memory leak detection, etc
 
Competencies:
 
Business Awareness:
Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organisation.  
 
Communication:
Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues.  Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.
Able to convert information to the level required for the target audience
 
Teamwork:
Is comfortable working within a global environment and is able to effectively communicate across different time zones and with different nationalities.  Has experience of working within a matrix environment and contributes positively and effectively to team goals.  Encourages collaborative team spirit and maintains team harmony even when under pressure. Able to mentor and support team members in areas of own expertise.
 
Personal Accountability:
Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease. Demonstrates self-drive, focus and a determination to succeed.  Applies initiative when required and takes ownership for achievement of own activities.
Values the contributions of others and is able to accept and apply constructive criticism
 

Software Engineer - JAVA (Posted: 5th July 2017)
Full job description Apply

Software Engineer - LTE

Job Title: Software Engineer / Senior Software Engineer      
Reporting To: AP Team Manager
Team: AP development Team      
Location: Pune, India
 
Job Précis:
 
ip.access, as a OEM, has commercially deployed various versions of 2G/3G/LTE Access Points(AP) in many operator networks worldwide. There is also a focus to build commercially viable 5G solutions to increase performance of legacy flagship products and make them scalable. This provides a cost effective solution to our customers to setup and deploy new network capabilities on a large scale quickly.
 
Working as part of the AP Development team in Pune, this role is responsible for the evolution and maintenance of the AP protocol stack. Whilst being involved with all aspects of the 3G/LTE stack development, maintenance is anticipated. The role requires specific expertise in the area of the LTE stack software development across layers with platform knowledge. Aspects of unit and target testing, including automated testing are necessary.
 
 
Accountabilities:
 
•      Primarily responsible for the design, development and testing of LTE features for small cell system being developed by ip.access
 
 
Role Requirements:
 
•      Good understanding of LTE and/or UMTS standards.
•      Knowledge of 3GPP EUTRAN procedures.
•      Knowledge on any of the protocols like RRC, MAC, RLC, S1AP for LTE.
•      Knowledge of RRM, Tr069 interface, NMM.
•      Experience of developing UNIX/Linux applications.
•      Excellent knowledge of C, data structures and operating systems.
•      Knowledge of Network virtualisation concepts will be a plus.
•      Experience of any of the following would also be an advantage: IP Networks and Protocols, SCTP, MTP3, M3UA, SS7, SCCP, HNBAP, RUA, RANAP, S1AP, GTP
•      Good knowledge of any of version control system like SVN, MKS, clearcase.
•      Good team player with knowledge of Agile methodology will be a plus.
 
Competencies:
 
Business Awareness:
Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organisation.  
 
Communication:
Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues.  Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.
Able to convert information to the level required for the target audience
 
Teamwork:
Is comfortable working within a global environment and is able to effectively communicate across different time zones and with different nationalities.  Has experience of working within a matrix environment and contributes positively and effectively to team goals.  Encourages collaborative team spirit and maintains team harmony even when under pressure. Able to mentor and support team members in areas of own expertise.
 
Personal Accountability:
Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease.
Demonstrates self-drive, focus and a determination to succeed.  Applies initiative when required and takes ownership for achievement of own activities.
Values the contributions of others and is able to accept and apply constructive criticism
 
 
 

Software Engineer - LTE (Posted: 5th July 2017)
Full job description Apply

Test Engineer - Manual Testing

Job Title: Senior Test Engineer      
Reporting To: Test Manager
Experience: STE(5-8)      
Location: Pune
 
Job Précis:
 
This role will be involved with all System Test activities within ip.access. The position is part of an established team responsible for feature and system testing of a range of LTE, 3G and 2G products which includes for IP based in-house (femto-cell) and in-building (nano-cell) access points and applications such as Network Management Systems.
Accountabilities:
 
•      Set up necessary test equipment (such as LTE, 3G and GSM network elements and simulators and protocol analysers, air interface analysers (TEMS or QXDM)).
•      Write and Execute system test plans for functional, stress and soak tests.
•      Undertaking testing of feature and regression testing of current releases.
•      Identifying, analysing and reporting defects found using appropriate fault management tools.
•      Interface with development teams to clarify issues and resolve any conflicts.
•      Review of internal release artefacts & user documentation
•      Support customer integration and troubleshooting, both remotely and on customer sites as required
•      Investigate reported issues, assist in triage activities & review fixes before delivery.
•      Improvement of overall quality of products by executing test procedures as per plans, recording issues observed, promptly & effectively communicating issues to the development team
Role Requirements:
 
Essential :
 
•      Strong understanding of software test lifecycle, testing methodologies and techniques.
•      Proficient in interpretation of ETSI / 3GPP specifications and devising relevant tests strategies.
•      Demonstrable "hands on" experience of end-to-end testing of LTE and 3G systems.
•      Have "hands on" experience in RNC testing. Have tested 3GAP Gateway or LTE gateway.
•      Knowledge of mobile communication products and protocols. Knowledge of 3G and LTE protocol stack.
•      Ability to interpret protocol message traces and use them to diagnose problems.
•      Testing of virtualized platform software.
•      Should be able to understand (and provide inputs for) virtualized architecture for telecom products
•      Should have thorough knowledge of Virtualization tools such as KVM, QEMU, OpenStack, oVirt etc.
•      Should be aware of containerization technologies such as Docker, Kubernetes, OpenVZ etc
•      Should be aware of security challenges and performance limitations for Virtualized platforms.
•      Good understanding or appreciation of hardware and performance
•      Strong Networking and Linux (Preferably Ubuntu/WindRiver Flavors) concepts
•      Proficiency in hands-on debugging of real-time systems
•      Practical experience of IP networking, including configuration of routers, DHCP servers, etc.
•      Experience in using with test management system - Testlink, Quality Center
•      Experience in using fault tracking, reporting and management tool (such as Redmine, MKS, RCS, Clear Quest, etc.).
•      A working knowledge of TCP/IP and networking in general.
•      Ability to initiate and deliver creative, innovative and effective test solutions within a team of highly skilled test engineers
•      Ability to work independently and under very tight time scales.
•      Methodical approach to carrying out tests and recording results.
•      Self-starter with high levels of energy and drive.
•      Willingness to pull out all the stops to ensure a timely and quality delivery.
 
Desirable:
 
•      Extensive "hands on" experience in 2G BTS, BSC
•      System administration level knowledge in Linux/Unix (redhat) MS Windows, including the configuration of DNS and DHCP servers.
•      Understanding of VPN and NAT.
•      Familiarity with signal generators, spectrum analysers, BER testers, etc.
•      Experience of working within the ISO 9001 quality system
•      Having working knowledge of scripting languages such as Perl, Python etc.
•      Experience of any of the following: MySQL, MariaDB, Security and Authentication, IP Networks and Protocols.
•      Hands on experience of configuring and supporting IP routers, cable modems and Ethernet switch management
•      SS7/ATM and/or any other switch experience.
•      Knowledge of network simulator and TM500 Test Mobile and/or Trace Mobiles.
•      Experience in Automation w.r.to real Phones or Simulator phones.
 
 
Competencies
 
Business Awareness:
Has a good understanding of telecommunications environment and mobile technology and is aware of new advances that are likely to affect the organisation.  Understands the impact of their role within the wider context of ip.access strategic goals and objectives.
 
Communication:
Possess strong communication skills and is comfortable in discussing ideas and solutions with others in order to successfully resolve issues.  Identifies relevant information, who to communicate it to and the appropriate means by which to do so. Can communicate effectively with remote working teams.
 
Teamwork:
Is comfortable working within a matrix environment and contributes positively and effectively to team goals.  Encourages collaborative team spirit and maintains team harmony even when under pressure.
 
Personal Accountability:
Is a self-starter, demonstrates a 'can-do' attitude and is able to adapt to new role requirements with ease.
Demonstrates self-drive, focus and a determination to succeed.  Applies initiative when required and takes ownership for achievement of own activities.
 
High Standards & Integrity:
Sets and maintains high standards of delivery and performance for self, Department and the organisation. Demonstrates a strong attention to detail, combined with a thorough, and methodical approach.
 
 
 

Test Engineer - Manual Testing (Posted: 5th July 2017)
Full job description Apply

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